Half-Assed Homemaker

Me: (Via Email) I live in [building and office number]. It's very cold in here, I can stand it but the penguins tend to collect here and they leave quite a mess. Can you ask one of the kind HVAC technicians to take a look at the ducts and vents and elves that control the temperature in my office?

Kind HVAC technician: [facilities representative] said something about penguins?